01/01/2024
Thank you for choosing NEVER GIVE UP EVER. Your satisfaction is our priority, and we aim to provide a seamless experience. Please read our Exchange, Return, and Refund Policy to understand the terms and conditions associated with these processes.
1. Eligibility for Returns
1.1 Timeframe:
- You may initiate a return within 30 days from the date of purchase.
1.2 Condition of Item:
- To be eligible, the item must be unused, in its original packaging, and in the same condition as when purchased.
1.3 Proof of Purchase:
- All returns and exchanges require a valid proof of purchase, such as a receipt or order confirmation.
2. Refund Process
2.1 Contacting Us:
- To initiate a refund, please contact our customer service to provide details about the item and the reason for the refund.
2.2 Inspection:
- Our team will inspect the returned item to ensure it meets the eligibility criteria for a return or exchange.
2.3 Refund or Replacement:
- Upon approval, we will notify you, and the refund will be processed, as per your preference.
3. Refund Policy
3.1 Refund Eligibility:
- Refunds are applicable to eligible items returned within the specified timeframe and meeting the required conditions.
3.2 Refund Processing:
- Refunds will be processed using the original payment method. Please allow 14 working days for the refund to reflect in your account.
4. Cancellations and Modifications
- Once an order is processed, cancellations and modifications are not accommodated.
5. Refunds for Shipping Damage or Defective Items
5.1 Reporting Damage:
- Report any shipping damage or defects within 14 days of receiving the product, accompanied by detailed photographs.
5.2 Resolution:
- Instructions for returning damaged or defective items will be provided, and a replacement or refund will be issued upon inspection.
6. Contact Information
- For inquiries or concerns regarding our Exchange, Return, and Refund Policy, please contact us.
7. Policy Amendments
- This policy is subject to periodic updates. Any alterations will be promptly communicated through our website or other applicable channels.
Thank you for choosing NEVER GIVE UP EVER. We appreciate your trust in our products and services.